Articles

Exams

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  • 17 Oct 2025

    Reconsidering the Job Title: Exams Officer vs Exams Manager

    Please download this article if you would like to share it with your senior leadership team/line manager

     

    In recent years, the scope and complexity of the Exams Officer role has grown significantly. In response, the National Association of Examinations Officers (NAEO) is encouraging senior leaders and key stakeholders to reflect on whether the title Exams Officer still accurately represents the responsibilities of the role.

    The NAEO proposes that it may be time to reclassify the position as Exams Manager.

    While some may view a change in title as merely symbolic, the NAEO argues that aligning the job title with the actual duties is an important step toward elevating the role’s status and recognition within the education sector. The current title may undervalue the strategic, compliance-driven, and operational responsibilities now expected of exams professionals.

    This article outlines ten key factors supporting the case for recognising Exams Officers as Exams Managers.

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  • 28 Sep 2025

    What is CPD…and what should I include in my CPD?

    Please download this article if you would like to share it with your senior leadership team/line manager

     

    In recent weeks, we have received several requests from exams officers to define the JCQ regulation in section 5.3 of the General Regulations for Approved Centres document which states that exams officer must undertake regular CPD, such as attending an annual update course.

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  • 01 Sep 2025

    JCQ regulations and shaping the exams officer role

    Please download this article if you would like to share it with your senior leadership team/line manager

    The publication of JCQ’s 2025/26 regulations sees a continuation of a very encouraging, and welcome, pattern of support in shaping the exams officer role.

    In recent years, JCQ have welcomed feedback from the exams officer community via the NAEO, and where appropriate, this has been incorporated within their regulations. Whilst the NAEO does not expect every suggestion to be included within the annually updated regulations, we would like to thank JCQ for their support in providing greater clarity over the role and responsibilities of an exams officer in the management, administration and conducting of examinations.

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  • 01 Sep 2025

    Initial feedback from the summer exam series

    As the summer series has drawn to a close, we begin to analyse how examinations have been managed, administered and conducted over recent weeks.

    Although further information will emerge in the coming months, initial feedback suggests that, in general, the summer 2025 series seems to have gone very well with no major issues.

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Legal Services

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  • 01 May 2023

    Disability Rights

    Many of the cases we see and advise on involve individuals with disabilities. This could involve clients who have developed health issues or who have been employed with long-standing health issues, but need support in their roles.

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  • 31 Mar 2023

    Tribunal claims and their time limits

    Litigation should be a last resort. Most issues that arise during employment can be resolved, either informally, or by using a more formal grievance process and appeal process.  However, it is important to understand that time limits apply to Employment Tribunal claims regardless of how long internal procedures are taking.

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  • 01 Mar 2023

    What to expect from an annual appraisal?

    Annual appraisals (also known as performance reviews) are part of the employer’s performance review strategy. The purpose of an annual appraisal is to inform decisions around pay and promotions, to encourage professional development and to help with target setting.

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  • 01 Dec 2022

    The Dos and Don'ts of Disciplinary and Grievance Procedures

    Raising a grievance or being subjected to a disciplinary process can be a stressful process and they are not always easy to navigate. We hope you find some of these do’s and don’ts useful, should you ever have to experience either of these processes.

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  • 31 Oct 2022

    Managing your invigilators: How to approach holiday pay

    Holiday pay for part-time, term-time workers or those with irregular hours is not typically straightforward. Each holiday pay case will be different and so will require a careful examination of all the circumstances.

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